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Effective Communication on Great Writing, Persuasion and Storytelling

Inquiries and Messages (CTIndosat 1-3)


Description
In this module, you will learn about how you can effectively respond to several inquiries and messages — both negative and positive. If you arrange your steps correctly, you can avoid some of the most embarrassing mistakes we often make when we respond without calculating our written communication's ripple effect.
Content
  • Freewriting
  • Lecture I: Writing that Works
  • Exercise 1
  • Reading material: Writing That Works
  • Lecture II: In and Out
  • Reading material: The State Of The E-Mail Salutation
  • Reading material: 4 tips for Writing Better Email
  • Lecture III: Tone and Voice
  • Exercise 2
  • Exercise 3
  • Module 1 Presentation
  • Assignment: Letter of Complaint
Completion rules
  • All units must be completed
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