The Art of Discourse

Handling Difficult Questions (AoD3-Traveloka)

In this module, you will learn about the best mechanism to deal with questions in a public and social setting that works to your advantage. Sometimes, when leading a seminar, a talk, or an event, questions can distract, or worse, make us lose our train of thought. But you will learn mindful steps to avoid the intimidating nature of open questions, while still gaining points for turning them into advantages.

• Know what it means to build choices when faced with tough questions
• Know how to create meaningful and insightful answers that elevate the original question
• Know what it means to keep Q+A sessions on track with the event agenda
  • Understand Listening Style
  • How to Use Active Listening to Improve Your Communication Skills
  • Answer Difficult Questions
  • Answering Tough Questions in the Moment
  • Course Survey
  • Assignment: Ask Difficult Question
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever